Before registering and opening an account with Fruityreels on the website www.fruityreels>.com,
herein further referred to as “the Website”, please
READ, UNDERSTAND AND AGREE TO THE FOLLOWING TERMS AND CONDITIONS AS SET OUT BELOW.
When you do not understand and/or agree to these terms and conditions, you may not use the Website.
I. Use of the Website
One Casino Limited (hereafter the Operator) is the sole proprietor of the website domain
www.fruityreels.com, (hereafter the Website), further referred to as ”Fruityreels”. One Casino
is a company that was duly registered under Maltese law on the 4th of December 2015 with company
registration number C73399, having its registered address at Suite 20, 4th Floor, Valletta
Buildings, South Street, Valletta, Malta VLT 1103. One Casino was also duly licensed to provide
an online gaming operation (Class 1 on Class 4 and Class 1) by the Malta Gaming Authority
(hereafter the MGA) in accordance with license number MGA/CL1/1190/2016, MGA/CL1/1191/2016 and
These Terms and Conditions are applicable to all and any use of the Website (including,
without limitation, the gaming facilities, communication facilities, and product information
or any material made available on the Website). Any person that uses the Website in any way
will be referred to as “the User”.
Any policy of Fruityreels or rules or requirements that appear on the Website are also
applicable to all and any use of the Website. The Terms and Conditions, and all other
policies and other rules and requirements that appear on the Website or that specifically
relate to and govern any particular event, game, tournament or service, shall be also
referred to as “the Terms and Conditions and other Rules”, and constitute a legally binding
agreement between the User and Fruityreels.
Fruityreels has the right to change, amend or add to the Terms and Conditions and other
Rules at any time as it is deemed necessary. Fruityreels is not required to give any notice
other than to post updated versions on the Website. Updated versions are applicable from the
moment of posting on the Website. We advise to check the Terms and Conditions and other
Rules regularly. The User’s continued use of the Website after a change or update has been made to
the Terms and Conditions and other Rules will constitute your acceptance of such change or
By using and/or registering at the Website, the User agrees to be bound by and comply with
the Terms and Conditions and other Rules, governing access to and the use of the Website and
the User’s account. The User is granted access to the Website and/or his account
subject to strict compliance with the Terms and Conditions and other Rules. If the User does
not understand and/or does not agree with the Terms and Conditions and other Rules, the User
may not use the Website and/or register at the Website.
The use of the Website is restricted to people under 18 years of age. Under no circumstances is
the User under the age of 18 allowed to play on this site. In certain countries a higher age may
apply. It is the responsibility of User to ascertain that the use of the Website is permitted to
him under the laws of his country of residence or stay.
The use of the Website is only permitted for ‘normal use’ and ‘excessive use’ is prohibited.
User must be aware that wagering and playing games can be addictive. Users with an addiction
should seek professional help. Excessive or other irresponsible use can lead to health and
financial problems. User should use the Website in a responsible manner and is at all times
responsible for his own behaviour.
Participation in the games of the Website is permitted only to the User residing in areas where
such participation is legal and not prohibited.
The Website is merely for personal entertainment. No commercial use is allowed.
The User may use the Website on its own behalf and not on behalf of any other person or entity.
Fruityreels may to its sole discretion require the User to provide documentation in the
requested form that proof compliance of the User with certain or all of the Terms and
Conditions and other Rules. Fruityreels may also its sole discretion conduct an
investigation on the compliance of the User with certain or all of the Terms and Conditions
and other Rules.
Fruityreels can at any time and/or without prior notice modify the Website (including but
not limited to its services, applications, gaming and communication facilities) and/or
change the system specifications and/or requirements that are necessary for access and use
of the Website, its services, applications, gaming and communication facilities.
Fruityreels can at any time and/or without prior notice provide updates, enhancements, new
features and/or other elements to the Website. These are automatically also subject to the
Terms and Conditions and other Rules.
The Website is available to User on an ‘as is’ basis. Fruityreels cannot guarantee access to
and use of the Website at all times and at any location or with adequate capacity.
Fruityreels shall not be liable for any impossibility to use or access the Website, any
errors, system defects or interruptions, and/or any damage resulting therefrom.
Bets will be refunded in these cases: If an Event with a pre-defined duration and/or with
another pre-defined criterion (number of winning sets, etc.) is not started, is not concluded
with an official statement on the result and/or is prematurely terminated e.g. for unforeseen
events such as fog, power outage, offensive behaviour among the spectators, etc. (except for
retirements and disqualification). In this context, even the Bets placed on facts related to
such match, e.g. number of goals in a league round, exact result, etc., are refunded, unless
these Outcomes have been closed with an Official Result. For unfinished and shortened tennis
matches, handicapped Bets and Bets on the exact result placed on such matches are also refunded
(including scratch [player withdrawal] and disqualification).If the home team is indicated
incorrectly (i.e. it was the team stated in the Outcome heading as the “away” team who had the
home field advantage). In this case, the Bet will be refunded regardless of the result. This
provision does not apply to Bets on matches on neutral ground, tournament matches, table
ranking, Bets of a long-term nature and to cases where the rival's playing field or other venue
is selected voluntarily (or stipulated by the competent body).
Fruityreels shall not guarantee that the Website, its systems, or the software obtainable on the
Website, is free of defects and will operate without interruptions. Fruityreels shall endeavor
to maintain the Website, its systems, and/or the software in a reasonable manor. Fruityreels shall be entitled to install temporary solutions, program bypasses or problem-avoiding
restrictions in the Website, its systems, or the software. Fruityreels has no obligation to
provide maintenance and/or support. Under no circumstances shall Fruityreels be obliged to
recover scrambled or lost data.
The User agrees to indemnify Fruityreels and hold Fruityreels harmless from any claim, demand,
damage, or loss including reasonable attorneys’ fees, asserted by any third party due to or
arising out of the use of User of the Website or use by any third party accessing the Website
using the account of User.
Fruityreels may to its sole discretion block use of the Website based on IP address, cookies,
Accounts, or on any other basis, without notice or explanation when fraudulent or other
undesired use of the Website is apparent.
II. Use of Third Party Software Suppliers
If and in so far as Fruityreels provides the User with software from Third Party Software
Suppliers and/or makes software from Third Party Software Suppliers available to the User in the
Website or outside the Website, the license and/or user terms and conditions imposed by such
Third Party Software Supplier in relation to the software shall apply fully to the use of User
of such software, notwithstanding any varying provisions in the Terms and Conditions and other
Rules. The User understands and accepts afore mentioned terms imposed by Third Party Software
Suppliers in full.
If the User does not understand and/or does not accept said terms, the User may not use such
game software available in the Website. Fruityreels shall provide the User with a copy of the
terms free of charge upon request. If and in so far as above mentioned terms imposed by Third
Party Software Suppliers in the relationship between the User and Fruityreels are deemed not to
apply for any reason whatsoever, or are declared to be inapplicable, the provisions of the Terms
and Conditions and other Rules shall stay fully in force.
Fruityreels is not responsible nor liable for (the accuracy of) any software and /or content
and/or other material of Third Party Software Suppliers and/or other third parties in the
Website, and/or for content of third party websites to which the Website may have links, and/or
for any damage resulting therefrom.
III. Prohibited Jurisdictions
The User accepts that he is obliged to be aware of the legislation of his country of residence
stay or use of the Website regarding the placement of bets or the participation in games and/or
gambling through online gaming websites. The User should be aware that legal requirements vary
from country to country. The User accepts sole responsibility and liability for complying and
fulfilling all obligations concerning the applicable jurisdiction.
IMPORTANT: Residents from the following countries are not permitted to play-for-money on
Fruityreels: United States, Syria, Iran, Cuba, North Korea, Soedan.
It is possible that a country is not listed in the Terms and Conditions and other Rules but its
residents are not permitted by law to play-for-money on Fruityreels either. It is the sole
responsibility and liability of the User to verify whether play-for-money is prohibited in his
country of residence stay or use of the Website.
If any element of the Website requires the User to open an Account, the User can open an account
by filling in the registration form provided in the Website. Fruityreels has the right to refuse
to open an account at its sole discretion.
All information requested has to be provided by the User. All information provided by the User
has to be correct. The User has to notify Fruityreels immediately in case of any changes to that
information. Fruityreels can carry out verification procedures, by itself or through third
parties. Fruityreels can ask for proof of the information provided by the User. Fruityreels can
block or terminate the account of the User in the event User has supplied misleading, fraudulent
or false information. Providing misleading, fraudulent or false information may constitute an
The User is solely responsible and liable for any information, document or data that he or a
person on his behalf provides to Fruityreels. Fruityreels is entitled to use this information,
document or data according to the Terms and Conditions and other Rules. The User has to make
sure providing this information or document does not infringe any (intellectual property) right
or any third party. The User shall indemnify Fruityreels against any and all claims by third
parties based on the assertion that such provision or use constitutes an infringement of any
rights of the third party in question.
The username the User has to choose may not be offensive, has to be unique and may not infringe
any intellectual property right of any third party. Fruityreels reserves the right to refuse a
username chosen by the User on these and other grounds, to the sole discretion of Fruityreels.
The registration and the Account of User and all his permitted use of the Website is strictly
personal and non-transferrable. It is strictly forbidden to provide the personal account
information, such as, but not limited to, usernames and passwords, to third parties, or use this
kind of information from third parties. The User is solely responsible and liable for any use,
misuse and/or abuse of his registration, the Account and all permitted use of the Website.
Fruityreels is not required to keep a list with the names of Users and their passwords. If the
User forgets, loses or for any other reason is unable to log-in to the system, or if the User
gives, shares, allows or enables in any direct or indirect way others to use their access code
and password, Fruityreels shall not be responsible and liable for any claim resulting therefrom.
The User is obliged to notify Fruityreels immediately of any misuse and/or abuse of his
registration, the Account and all permitted use of the Website. If requested by Fruityreels, the
User has to supply proof thereof.
The User may not open more than one Account in the Website. More than one account registered on
the same home address is prohibited and is considered a duplicate Account. Fruityreels, at its
sole discretion, may identify and cancel duplicate Accounts and any awards associated with these
V. Deposits, Withdrawals, Charges, Security
The User has no purchase obligation to visit the open areas of the Website. If the User wants to
visit the open areas of the Website, he may do so without placing bets or making deposits.
The User needs funds in the Account to be able to participate in game play for money. The
Website operates in the currency Euros (EUR). A deposit in other currency shall be converted to
one of the aforementioned currencies. Not all payment methods are available in all countries.
In the event the User makes use of a bank for any deposit or withdrawal, it is possible that the
bank adds handling charges. Fruityreels is not responsible or liable for these charges. The User
may find more information regarding payment options and charges on the said Banking page in the
Website. If the User requires more information, the User can contact his bank or other financial
The User understands that by using the Website he can lose funds deposited in his Account.
The User may not deposit funds to his Account and withdraw these funds or part(s) of these funds
at a later stage to (mis)use the difference and/or fluctuations in currency rates. In the event
Fruityreels suspects any (mis)use as afore mentioned, Fruityreels has the right to return these
funds upon a withdrawal request and apply the currency exchange rate applicable at the moment of
deposit. Additional penalties may be applied and can vary from 5 percent to 25 percent of the
amount of the withdrawal, depending on the time period that such funds were held in the Account
and the exchange rate fluctuations during that time period, to the sole discretion of
Fruityreels. Fruityreels may also block or terminate the Account.
The User is exclusively responsible for possible applicable taxes under applicable laws for any
winnings that the User receives from Fruityreels or any withdrawals from the Account.
The User shall not be entitled to any interest on any funds in the Account or any amounts held
By depositing any funds in the Account, the User declares that no deposited funds are illegal or
derived from any illegal activity or source, in any direct or indirect way.
To deposit and/or withdraw into and from the Account, the User is only entitled to use valid
financial resources that belong rightfully to the User.
Fruityreels shall not be liable for any unauthorized use of payment resources, such as credit
cards, regardless of whether or not these payment resources are reported stolen.
For all countries Fruityreels shall only pay withdrawals to the same payment method used to make
To the sole discretion of Fruityreels, Fruityreels can apply this policy to other jurisdictions
For security reasons, withdrawals will only be paid to the User that by registering in the
Website opened the Account that holds the funds to be withdrawn. Withdrawals shall not be paid
to third party accounts. In some cases, personal identification documentation or proof of
residence or other information or documents will be requested before Fruityreels allows a
deposit or withdrawal in order to confirm the User’s identity and for other security and
anti-fraud reasons, to the sole discretion of Fruityreels. In some cases, this process might
delay the payment of withdrawals.
In the event User is deceased Fruityreels may pay deposits or funds to surviving. Fruityreels may require to its sole discretion certain documents to proof the stated death and/or other
Fruityreels is not responsible or liable for any delays in payments when incorrect or incomplete
information is provided by the User or requested verification, documents or information is not
provided by the User in a correct or timely manner or due to any error, malfunction, fault or
delay of any third party, such as payment providers, banks or government bodies, or due to any
The User is fully responsible and liable for any amounts owed to Fruityreels. The User is not
entitled to (try to) make ‘charge-back’s or attest or reverse any payment made regarding any
amount owed to Fruityreels. The User is obliged to reimburse Fruityreels for any costs or
damages incurred as regards to any charge-back, attested or reversed payment.
In case Fruityreels suspects any fraudulent, illegal or wrongful activity of the User, or in
case of any ‘charge-back’, Fruityreels can withhold funds from the Account of User.
In case Fruityreels mistakenly credit the Account of the User with winnings or other monies that
do not belong to the User, the monies remain the property of Fruityreels. The User is obliged to
notify Fruityreels when noticing any incorrect crediting. Fruityreels shall be entitled to
transfer these funds from this Account. If the User has withdrawn the mistakenly credited amount
from his Account, this amount constitutes a debt of the User to Fruityreels, that will be due
and payable immediately.
In the event of a debt collection process by Fruityreels against the User, any payment by the
User will first be applied to settle the accrued interest and charges and only then will any
remaining amount be applied to reduce the principal sum.
Fruityreels can use payment providers or payment processors to receive or pay funds or act on
behalf of Fruityreels.
Fruityreels can decide that certain payment methods, such as certain credit cards, are not
permitted anymore, or for a certain period of time or only under certain additional conditions.
Fruityreels can suspend or withhold payments to Users using these payment methods. Fruityreels shall not be liable for these measures.
Fruityreels operates in conformity with international financial standards. Therefore Fruityreels is entitled to hold any kind of financial transaction and amounts that might be suspected of
fraud. The User trying to commit fraud on the system(s) of Fruityreels or the Website will have
his Account cancelled and will not be able to place bets or request withdrawals. If the fraud is
confirmed, the company will follow international regulatory compliance processes and any
remaining amount will be refunded to the entities that made the User’s deposit in the first
place. Fruityreels is obliged to follow instructions of competent (government) authorities in
the event the law or any court order so dictates. In the event it is not clear to Fruityreels to which entity the amounts should be refunded, Fruityreels is entitled to hold the amounts
until there is sufficient clarity, to the sole discretion of Fruityreels. Any damage and/or
costs resulting therefrom have to be paid by the User to Fruityreels.
Fruityreels is subject to the Anti-Money Laundering Act of Malta and therefore shall report
any suspicious transaction to the competent authorities within the jurisdiction of Malta.
The User that has knowledge of or suspects any suspicious activity or transaction has to report
this immediately to Fruityreels.
Fruityreels monitors all activities and communication of Users in the Website to verify that no
illegal, fraudulent or non-permitted activities take place. By using the Website, the User
agrees to be monitored by Fruityreels. If Fruityreels considers that the User is in breach of
any of the Terms and Conditions and other Rules, or that the User may be acting illegally or
fraudulently, it may at any time without prior notice, terminate and/or suspend the User’s use
of the Website and/or suspend or terminate the Account. In such circumstances Fruityreels will
not be under any obligation to refund or otherwise reimburse the User for any of the funds in
VI. General Bonus terms
Bonuses will always be added to the User’s Bonus and needs to be turned over (wagered) a certain
number of times before the bonus funds can be withdrawn. The number of times that a bonus needs to
be turned over varies from one bonus to another.
A bonus can be wagered (turned over) by placing bets. When a User completes the bonus for 100% the
bonus will be transferred to the User’s balance.
During the wagering process there’s a risk to lose the bonus.
Balance funds (real money that can be withdrawn) will be used prior to Bonus funds. Bonus funds will
only be used when the User has insufficient balance funds.
Balance wagered bonuses and no-wager bonuses will be void when User request a withdrawal.
No-wager bonuses cannot turn into real money. When User is using the No-wager bonus and wins, the
amount of the bet will be given as bonus funds. When the prize is higher than the initial bet, the
remaining amount will be given as real cash (Balance).
Regular bonus funds cannot be withdrawn until the bonus turns into balance funds by completing the
wagering requirements. Regular bonuses can be completed by using that particular bonus for placing
bets at Fruityreels.
Balance-wagered bonuses will turn into real money after the wagering requirements have been met.
User can meet the wagering requirements by betting the value of the bonus for a specific number of
times. Only bets placed by using real cash funds will wager the balance-wagered bonus.
The Consolation Prize is given as a no-wager bonus.
In rare cases a User who completes a bonus for over 100% and isn’t transferred to the User’s
balance, it is the Users responsibility to contact Fruityreels’ customer service. Fruityreels can
not be held responsible when a bonus is lost after a 100% completion.
Fruityreels reserves the right the exclude Users from promotions if there’s any reason to believe
that said User is abusing promotional offers.
Fruityreels reserves the right to cancel or change a bonus offer at any time without prior notice to
Fruityreels reserves the right to change the benefits of Fruityreels’ Level program at any time
without prior notice to the Users.
When a User wins a prize when using a no-wager or balance-wagered bonus for placing bets, the amount
of the bet will be given as bonus funds. When the prize is higher than the initial bet, the
remaining amount will be given as real cash (Balance).
Fruityreels’ bonus offers won’t apply for self-excluded Users or for Users with a ‘frozen account’.
A bonus will be voided on the bonus’ expiry date.
Fruityreels’ bonuses are applicable for one person per household only.
Fruityreels reserves the right to determine a maximum bet per round when a bonus is being used.
Fruityreels reserves the right to determine whether a game can be used for betting bonus money or
not. This can differ from game to game.
When a bet is placed on a Table Game and a bonus is active, only 10% of the value of the bet will
count in the wagering requirements. Bets placed on Roulette or on any Live Casino game do not count
in the wagering requirements.
Additional bonus terms may apply. Please check each bonus’ terms en conditions for the additional
VII. Termination of an Account and Inactive Accounts
The User can request to terminate or re-open his Account at any time by sending a message to the
helpdesk of Fruityreels that decides on such requests.
The User can request Fruityreels to return available account balances to the User upon
termination and at the latest within 30 days after the termination of the Account, after which
period the User cannot make any claims to any funds in the Account. The return of available
balances shall be executed as a withdrawal request. Possible fees and conditions in connection
with withdrawals, as set out in the Terms and Conditions and other Rules, will apply.
Fruityreels can collect fees, surcharges or costs incurred before termination and execution of
the request for return of available balances.
VIII Participation in Activities and Winnings
Involvement in any fraudulent, collusive, fixing, other wrongful activity or any other activity
that cannot be reasonably considered normal use of the games in the Website is strictly
forbidden. The User is not allowed to use any software-assisted methods, techniques or hardware
devices for participation in any games, bets or other activities within the Website. Fruityreels is entitled to block or terminate the Account or invalidate the User's participation in a game,
bet or other activity in the event of such activity, to the sole discretion of Fruityreels.
In case services provided via the Website are being abused in any way, including by way of
example due to a previously undetected fault, bug or other fault in the software, we may reserve
the right to cancel or suspend withdrawals and close accounts with immediate effect.
It is forbidden for employees or affiliates of Fruityreels to open an Account and participate in
a game play for real money. Fruityreels can hold and/or cancel payments to an employee or
(affiliate payments to) an affiliate that participated in real money game play.
Fruityreels is not responsible for the User’s computer malfunctions or attempts by the User to
participate in games using methods not designed and authorized by Fruityreels. The malfunction
of the game voids all plays and prizes, to the sole discretion of Fruityreels.
If User has any problem engaging in any of the games of Fruityreels, User has to report this
immediately to Fruityreels, accompanied with Users’ user name, exact date and time of the
problematic use, the game concerned and a detailed description of the problem.
In cases of unclarity concerning a stake placed or prizes won in a certain session, the helpdesk
of Fruityreels shall conduct an investigation on the matter. The decision of the helpdesk is
binding and final.
Any values passed to the User in the form of bonuses should solely be used for betting on the
Website. Bonusses have limited validity. Redemption of such bonuses is prohibited. If a User
withdraws before having reached the rollover requirements as set out in the Terms and Conditions
and other Rules, or if the User has wagered the bonus without complying with the applicable
terms, the User’s bonus and winnings will be void. This cannot be undone by User nor by
Prizes may be claimed by the User upon request. Fruityreels endeavors to, without any guarantee,
to deposit withdrawals that are confirmed and released by the Website, in the Account within 3
Amounts of € 10,- and above can be withdrawn. A minimum
deposit of € 10,- is required to request a withdrawal.
Withdraw requests on creditcard accounts will be wired in instalments of € 5 000,-.
Withdrawals processed by the payment provider concerned cannot be used anymore by User in the
Prizes higher than € 25 000,- are subject to verification
and reconciliation. In such cases withdrawal payments will be extended with 2 business days.
Requests for withdrawals are only permitted and can only be carried out when issued through the
facilities of the Website.
Fruityreels shall only pay a prize, execute a withdrawal request or execute any other
transaction to the User, when the User has met all conditions and has not violate any rule as
set out in the Terms and Conditions and other Rules, which will be monitored by Fruityreels.
Fruityreels reserves the right to suspend payment with no prior notice or explanation when foul
play is suspected.
Anonymous data such as, but not limited to, user names, avatars, prizes, date and time, may be
used by Fruityreels to its sole discretion for promotional purposes and can be shared with or
transferred to third parties.
IX. Intellectual Property Rights
Any trademark, logo or other material published on the Website or the (license to the) internet
domain itself, and all technical systems and software within or related to the Website, is and
remains the intellectual property of Fruityreels and/or Third Party Suppliers and/or other third
parties. The User is not allowed to use these without the explicit written approval of
Fruityreels or the third party that holds such intellectual property rights. If the User
infringes any intellectual property published on the Website, the User is fully responsible and
liable for any damage resulting therefrom.
The User may need to download software from the Website to be able to participate in any
activity. In that event the User obtains only the right to use this software according to the
Terms and Conditions and other Rules and/or applicable terms and conditions of the Third Party
Supplier that holds the property rights to such software. The right of use of the software shall
in all cases be non-exclusive, non-transferable and non-sublicensable The User is not permitted
to remove or amend any details or elements of the software he has obtained through the Website
or from Fruityreels. Under no circumstances shall the User remove or circumvent technical
provisions intended to protect the software, or arrange for this to be carried out. The User
acknowledges that non-compliance with this article constitutes an infringement of the
intellectual property rights of Fruityreels or a Third Party Supplier or other third party, and
the User will be liable for any damages resulting from that infringement.
The User is not entitled to use or publish links to the Website and/or internal pages of the
Website in any way, without the explicit written consent of Fruityreels
It is prohibited to use any spider, web crawler, robot, screen scraper, automated query program
or other automatic or manual process to monitor or copy the Website or contents of the Website
without the explicit written approval of Fruityreels. It is prohibited to use any device,
software or technique to (try to) interfere with the proper working of the Website and its
systems. The User is not allowed to take any action that incur an unreasonable or
disproportionately large load on the infrastructure of the Website. The User may not copy,
reproduce, alter, modify, create derivative works, or publicly display any content from the
Website without the explicit written approval of Fruityreels or the Third Party Supplier or
other third party that holds the intellectual property rights to such works.
X. Liability and Compensation
Fruityreels shall not be liable for any damages suffered by the User resulting from any use of
the Website, except in cases of intentional acts or deliberate recklessness on the part of
The total liability of Fruityreels shall be limited to compensation of the stake placed, which
stake resulted in or is directly connected to the damage or loss concerned.
The liability of Fruityreels for indirect damage or loss, resulting loss, loss of profit, loss
of savings, reduced goodwill, loss due to business interruption, loss in connection with the use
of items, materials or software provided by third parties, or other forms of indirect damage,
shall be excluded. The liability of Fruityreels due to the scrambling, destruction or loss of
data or documents shall also be excluded.
These exclusions and restrictions shall not affect the exclusions and restrictions to
Fruityreels’s liability, as described in the Terms and Conditions and other Rules in any way.
Except where performance by Fruityreels is permanently impossible, Fruityreels shall only be
liable if the User gives Fruityreels immediate notice of default in writing, setting a
reasonable term in which the breach can be remedied, and Fruityreels still attributably fails to
meet its obligations after this period. The notice of default must contain as comprehensive and
detailed a description of the breach as possible, in order to ensure that Fruityreels has the
opportunity to respond adequately.
A strict condition for the existence of any right to compensation shall in all cases be that the
User notifies Fruityreels in writing of the loss or damage immediately after it occurs,
accompanied by a detailed description of the loss or damage and the circumstances concerned. Any
right to claim damages against Fruityreels shall in any case expire by the mere passage of
twelve (12) months from the date on which the claim arose.
The provisions of this article and all other restrictions and exclusions of liability referred
to in the Terms and Conditions and other Rules shall also apply in favor of all (legal) persons
that Fruityreels engages to execute the Agreement.
In the event of any breach of the User or any failure of the User to comply with the Terms and
Conditions and other Rules, the User is in default without any notice of Fruityreels being
necessary. In that event the User is liable for all costs incurred and damages suffered by
Fruityreels. Fruityreels is entitled to start any legal proceedings (including injunction
proceedings) to ascertain its rights and to prevent the User for causing more damage and costs.
XI. Force Majeure
Neither of the parties shall be obliged to meet any obligations, including any guarantee
obligation agreed between the parties, if it is prevented from doing so as a result of force
majeure. Force majeure includes, without limitation: (i) a situation of force majeure
encountered by Fruityreels's suppliers, Third Party Suppliers or other third parties, including
but not limited to hosting- and software providers, (ii) failure by secondary suppliers engaged
by Fruityreels to duly meet their obligations, (iii) the defectiveness of items, hardware,
software or materials provided by third parties, (iv) government measures, (v) electricity
failure, (vi) faults, errors or interruptions affecting the internet, computer network,
infrastructure or telecommunication facilities, (vii) war, (viii) workload, (ix) strike action,
(x) general transport problems and (xi) the unavailability of one or more members of staff, and
(xii) acts of God and/or natural disasters.
If a situation of force majeure lasts for longer than ninety (90) days, either of the parties
shall be entitled to terminate the Agreement in writing or through any procedure Fruityreels provides in the Website. The services already performed in connection with the Agreement shall
in this case be settled on a pro rata basis, and the parties shall not owe one another any other
The User’s rights and/or obligations under the Terms and Conditions and other Rules are not
transferrable. Fruityreels can transfer her rights and/or obligations to a third party with
notice thereof to the User. The User agrees on forehand with this transfer.
The failure of Fruityreels to require the performance of any provision or condition of the Terms
and Conditions and other Rules, shall not affect Fruityreels's right to require performance at
any time thereafter, nor shall a waiver of any breach or default of the Terms and Conditions and
other Rules constitute a waiver of any subsequent breach of the same or default or any other a
waiver of the provision or condition itself.
If any provision of this Contract is held unenforceable, then such provision will be modified to
reflect the parties' intention. All remaining provisions of this Contract shall remain in full
force and effect.
The Terms and Conditions and other Rules are originally in English. In case of translation the
English version will prevail.
The Terms and Conditions and other Rules shall be exclusively governed by the laws of Malta.
Possible applicability of the Convention on Contracts for the International Sale of Goods 1980
Any disputes that may arise between Fruityreels and the User, either as considered as a dispute
by both parties or otherwise, on the basis of an agreement concluded between Fruityreels and the
User or as a result of further agreements that arise from such an agreement, can be brought
exclusively before the Court of First Instance in Malta or any successor.
All General Terms and Conditions (including specific Bonus Terms and Conditions) have been
prepared in various languages other than English for reference only. In the event of any
differences between the English version of these Terms and Conditions and any non-English
versions, the English version shall prevail.
The User may file reasoned complaints and claims to Fruityreels who shall immediately
investigate the same and inform the complainant/claimant of the result within 21 days of their
filing (delivery). Fruityreels reserves the right to request any information from the User in
order to be able to investigate and resolve the claim/complaint appropriately.
Claims on Winnings and therefore also on the turnover on the User Account and balances indicated
therein, must be claimed within 30 days of the Bets evaluation of Bets in the Online Application
and after the User has been granted access to the respective balance on the User Account in the
Online Application. If the User fails to file a claim within the mentioned period, it is assumed
that the User agrees with the Bet evaluation and hence with the balance on the User Account; the
User loses his/her entitlement to a correction of the Bet after the lapse of this claim period
and shall no longer be able to successfully raise any other claims relating to the respective
When assessing disputes regarding a placed Bet, the information stored in the computer database
of the Operator shall prevail. Claims made in any manner other than that mentioned above will be
disregarded. Each shall party bear its own claim-related expenses. Should the User not be
satisfied with the resolution suggested by the Operator, the User may direct its complaint or
claim to the Malta Gaming Authority (MGA).
The Operator ensures that all the proper checks are in place to ensure the utmost privacy and
security of every User Account. The Operator is registered with the Data Protection Commissioner
of Malta in accordance with the Data Protection Act and all other relevant legislation. By
registering a User Account, the User is hereby accepting that all personal information provided
to the Operator shall be treated in utmost confidentiality and shall not be stored longer than
is absolutely necessary in accordance with the relevant laws. Supply of any personal information
of the User to third party providers will only be done on an Opt-in basis. However, the Operator
reserves the right to conduct a security review at any time as it may deem fit in order to
ensure that its security levels are at their highest. The Operator further reserves the right to
make any inquiry deemed necessary into the User Account and if necessary, disclose such
information to a third party for verification purposes in suspicious cases. The User thus hereby
also undertakes to provide to the Operator any information that may be necessary for this
Furthermore, and notwithstanding any of the above, upon registration the User expressly consents
and acknowledges that his/her personal data may be supplied to third parties being the
Operator’s service providers. Such service providers would without limitation include payment
service providers, promotional event organisers etc.
The User hereby binds himself/herself by all the relevant Anti-Money Laundering Regulations in
force in Malta and across the European Union. The User therefore binds himself/herself not to
use the gaming services provided by the Operator and/or the Website for the purposes of money
laundering and/or the funding of terrorism, whether directly or indirectly. The Operator
reserves the right to take any measures that would be required in order to obtain or verify a
User’s identification. The Operator shall likewise have the right to refuse the opening of a
User Account, cancel/suspend a User Account, refuse deposits and/or withdrawals in all those
cases where it has a suspicion that the User is making use of the Website for such illicit
purposes or that a transaction was used for such purposes. Finally, the Operator shall have the
right to disclose any/all details of the suspicious transaction to the appropriate authorities
in Malta being the MGA and the Financial Intelligence Analysis Unit.
The Operator reserves the right to reject the registration of any User and/or enter into the
Agreement and decide on the termination of any Agreement and exclusion of any User from
participating in the game without having to give any reason. The User has no legal entitlement
to enter into the Agreement. In the event that no transaction is recorded in a User Account for
a period of 30 consecutive months, the account shall be deemed to be inactive and will be
cancelled. In such case, the Operator shall remit the balance in that User Account to the User,
or if the User cannot be satisfactorily located, to the MGA. No claim shall lie against the
Operator after it has remitted the balance to the MGA. The Operator shall not be liable for any
damage and losses incurred directly or indirectly due to any random or unintended disruption to
the website and/or the contents thereof. Furthermore, the Operator shall not be liable for
operations not carried out, or carried out in an untimely manner, if these arise from the
failure of electronic communications networks, incorrect control of the website and other
technical problems. The Operator shall not be liable for any misuse of the website content by
the User or a third party. The Operator shall not be liable for damage caused to the User or a
third party if this damage was caused by incorrect interpretation or errors in the website
content.The Operator reserves the right to terminate the Agreement with immediate effect without
stating any reason and to exclude the User and/or reject any financial transfer from his/her
User Account, particularly when the User:
A. Fails to provide truthful information during registration
B. Breaches the betting terms of the Operator (Terms, Rules, Detailed Rules etc.)
This does not affect the right of Operator to compensation of damages, including lost profits.
Cases not covered in the Terms, the Rules and/or the Detailed Rules are subject to the decision
of the Operator, which decision shall be binding on the User. In the event of death of the User,
the Operator will enable the payout of the User Account to the legitimate heir after required
documents have been presented. The Operator bears no responsibility for operations carried out
by respective state authorities, notaries, testamentary executors and other persons involved in
the disposal of the deceased User’s estate.
The User is obliged to notify the Operator without delay about any and all changes occuring to
the personal data provided and further facts related to the provision of services in the Online
Application, which may lead to his/her unjustified enrichment or cause damage to the Operator.
Any illegal or suspicious conduct by the User may be reported to the respective authorities.
Operator is entitled to charge for certain services and products in accordance with the
Ratebook. The Ratebook must be published in the Online Application at least seven days prior to
the effective date of its validity. Operator reserves the right to amend these Terms at any time
at its discretion and as it deems fit, with such amendments being binding on both parties. Any
amendment shall be effective as soon as the relevant update and/or modification of the Terms is
published in the Online Application or as of any other day that may be stipulated by the
Operator. Should the User refuse to accept such amendment to the Terms, then he/she must notify
the Operator in writing about such refusal and the Operator shall forthwith terminate Agreement
and cancel the User Account. Any letter sent electronically to the e-mail address is regarded as
delivered on the third day following the date on which it was sent. Letters sent per post are
regarded as delivered on the fifth day from their being sent, unless it can be demonstrated that
delivery took place on a different date. These Terms shall solely be governed by the Laws of
Malta without any regard for any conflict of laws. If a dispute arises with regard to the Terms
or in general regarding the contract between the Operator and the User, the Laws of Malta shall
apply. In the event that the Operator and the User (hereafter referred to jointly as the
Parties) do not reach an agreement to their dispute, they shall submit themselves to the
jurisdiction of the Maltese Courts. We reserve the right to make changes to these Terms and
Conditions at any time. It is therefore the User’s responsibility to check these Terms and
Conditions from time to time to ensure that they agree with them, and their continued use of the
Website will be deemed to be acceptance of any changes we may make. If the User has made a
complaint to the Operator in relation to one of our licensed products and they feel that the
final decision about the dispute was not dealt with satisfactorily, the User can raise any
unresolved dispute with the Malta Gaming Authority by emailing: firstname.lastname@example.org.
Gamble responsibly and in moderation.
For most people, gambling is a fun, recreational
activity which they are able to enjoy without losing control. However for some people gambling can
become a serious problem, both for themselves and for their family, friends, and those concerned about
Our team is trained on dealing with cases of problem gambling. Please contact our helpdesk to exclude
yourself from our website when your spending is becoming out of control.